Once your team is ready to get paid out, your FlipGive team Captain or Co-captain can begin the Payout process in 2 simple steps:
Step 1: Submit your team's Payout Info
To get started, click on your team's name on the top left corner of the home page.
From your Team Dashboard > Select the Payouts tab > click on Request Payout
Next, click on Setup Payout to begin filling out the details on the Setup Payouts form and click on 'Continue' when finished.
Tell us how you'd like to receive your team's funds:
*Payout timelines are subject to change
Which Payout option best fits your needs?
Payout Method | Which Payout is best for me? | How long does it take to receive a payout? |
Bank Transfer | A quick and easy team favorite. Link your team's bank account and we'll deposit your withdrawal directly into your account. | After approval, the funds will be processed and deposited into your bank account 30-35 business days after your payout request has been submitted. |
Check by postage mail | Some teams prefer a good old paper check. Tell us where you'd like the check sent and we'll make it via post. | After approval, you will receive your check 40-45 business days after the payout request has been submitted (tracking not available). |
If your team has less than $100 in available funds, you'll see this page. Click on Confirm Payout to complete submitting your team's payout info.
If your team has more than $100 in available funds, you'll proceed with these options:
1) Request Payout Upon Approval
This option is ideal for those who want to skip the step of requesting a Payout at a later time and instead automatically submit the Payout request upon approval. Once you 'Confirm Payout' and it gets approved, you will receive a confirmation email notifying you that your payout can now be requested.
2) Request Payout Later
This is a great option for Captains who want to get a head start by submitting their team's Payout information but are not yet ready to withdraw the funds. Once your team is approved and you have over $100 in available funds, you can return to your Payouts tab at a later time and request a payout when you're ready." time and request a payout when you're ready.
Confirm Payout
Once you click on Confirm Payout to finalize the submission, you'll receive a confirmation email with the subject line 'Your payout information has been submitted for review'
**Double-check your Spam/Junk folder if you do not see it in your main inbox
Our Customer Support Team will review the information within 5-7 business days. During or after this time, changes can be made at any time on this page by clicking on 'Edit'.
**Note that any time you make changes to the Payout info, it will be placed back in the queue for review
Once your Payout Info is approved, you'll receive an approval confirmation email from FlipGive with the SL: Your Payout info has been approved!
Step 2: Requesting a payout for available funds
Minimum $100 balance required for payout requests:
Once your team's payment information has been approved, you must have over $100 in available funds to request a payout. You will need to ensure that there is a minimum of $100 in available funds before submitting a payout request on your Payout page.
Alternatively, if you have over $100 in available funds, you'll see the 'Request available funds' section is clickable.
Once you've requested a payout, you'll receive a confirmation email with the subject line 'Your payout request has been submitted!' detailing the payout.
Lastly, once your Payout has been processed, you'll receive a confirmation from our team informing you that the funds are on the way!
Some things to keep in mind:
Always review your payout information:
After receiving approval, please review the payout details to ensure they are correct before clicking the 'Payout' button. If you need to make changes to your payout information immediately after initiating a check payout request, please contact [email protected] to avoid any fees. Please note that there is a $40 stop payment fee for requests to cancel or reissue payout requests via check once they have been processed.
Processed bank transfers cannot be canceled or reversed
Payouts made via bank transfers are irreversible. Once the funds have been deposited into a bank account, they cannot be canceled, unlike checks. Changes to banking information will only be allowed if a bank transfer is unsuccessful. If you need assistance, please contact [email protected].
How come only a portion of my earned funds is available for a payout request - what are pending funds?
All online shopping transactions made through FlipGive are subject to a 30-day hold before they are released for payouts. Once the 30-day hold is released, the pending funds will become available for a payout. Click here to learn more.
If you have any questions or concerns regarding your team’s payment, please contact our support team at [email protected] or message us in the chat in the bottom right corner.
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