Q: Has your team's total earned amount gone down?

A: Yes! I noticed in my weekly team update email that there's a negative amount showing in our total. What happened?

Naturally, in one's shopping journey, returns can be made. When an item you purchased through FlipGive is returned, the cashback you/your teammates earned for that purchase will also be refunded. So the negative amounts you may be seeing could be a return/refund made by someone on your team. 

If you have any further questions, please contact our support team by chatting with us on the bottom right corner or emailing us at [email protected] 

Thank you!

Did this answer your question?