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My team's total went down, what's going on?
My team's total went down, what's going on?

Minus amounts appearing on your weekly team update emails

Alam Song avatar
Written by Alam Song
Updated over a week ago

Q: I've noticed that my team's total earned amount went down this week, what happened? There are 2 main reasons why this could've happened:

1 . Returns, Exchanges, Cancellation

Naturally, shopping can sometimes leave to making a refund or exchange. When an order or an item included in the order you made through FlipGive goes through any of these, the cashback you/your teammate earned for that purchase will also be refunded. This means, if you purchased four items for a single order that earned you cashback, and you make a return/exchange/cancellation on one of them, because it is part of the same order as the rest of the items, the earnings for the entire order will get reversed. The negative amount you may be seeing could be a return/refund/exchange made by someone on your team. 

2. Another marketing channel was credited with the sale

If you're using any other third-party discount or cashback site like eBates, Honey, Capital One, PLA, Skimbit Ltd, Coupon Cabin, Wildfire Systems, etc. your cashback will be reversed. This is the one users may experience the most often - if you use any other third-party discount sites because the sale is recognized by them first, any cashback earnings to FlipGive will be reversed. We kindly ask that you turn off any other third-party discount tools to avoid this from occurring in any future transactions.

Other FAQs:

I don't want to lose out on my earnings, but I do need to make an exchange

If you need to exchange your item, we recommend making a refund on the entire order and re-purchasing the item(s) through your FlipGive team again. This will create a new Shopping Trip visit for your transaction and allow you to still earn on the order. It's important to note that the give-back amount is subject to change based on the original give-back rate. You'll receive the amount listed at the time of repurchase.

We understand this can be frustrating, but we are bound by these guidelines from our retail partners on the types of transactions that qualify for cashback.

We hope this information helps to ensure your future transactions are eligible for cashback! Thank you for your kind understanding, if there's anything else we can assist you with please let us know at [email protected] 

Thank you!

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