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My team's total went down, what's going on?
My team's total went down, what's going on?
Minus amounts appearing on your weekly team update emails
Alam Song avatar
Written by Alam Song
Updated over a week ago

Q: I've noticed that my team's total earned amount went down this week, what happened? There are 2 main reasons why this could've happened:

1 - Returns and exchanges are natural shopping behavior that we all make once in a while. When an item included in the transaction you made through FlipGive is returned, the cashback you/your teammate earned for that purchase will also be refunded. The negative amount you may be seeing could be a return/refund/exchange made by someone on your team. 

2 - Another marketing channel was credited with the sale - if you're using any other third-party discount or cashback site like eBates, Honey, Capital One, PLA, Skimbit Ltd, Coupon Cabin, Wildfire Systems, etc. your cashback will be reversed. This is the one we see most often - if you use any other third-party discount sites because the sale is recognized by them first, any cashback earnings to FlipGive will be reversed. We kindly ask that you turn off any other third-party discount tools to avoid this from occurring in any future transactions.

Q: I don't want to lose out on my earnings, but I do need to make an exchange

If you need to exchange your item, you must make a refund and to re-purchase the item(s) from your FlipGive team again. This will create a new Shopping Trip visit for your transaction and allow you to still earn on the order. It's important to note that the give-back amount may have changed from the original purchase.

We understand this can be frustrating, we are bound by these guidelines from our retail partners on the types of transactions that qualify for cashback. We hope this information helps to ensure your future transactions are eligible for cashback! Thank you for your kind understanding, if there's anything else we can assist you with please let us know at [email protected] 

Thank you!

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