I didn't earn cash back for a purchase I made through FlipGive

While not frequent, you may run into an instance where cashback was not successfully issued for a transaction you completed through FlipGive. This is what we call a missing claim. To start, we'll need to review your transaction to ensure it's eligible for cashback. We work hard to keep our retailers accountable - and will do our best to ensure you get all your earnings toward eligible purchases.

Step 1 - Locate your visit from your 'Shopping Trips' page

Similar to your web browser's history page, FlipGive's Shopping Trips page tracks all and any visits made from your FG account (whether you've made a purchase or not). It's a great place to track your visits.

  • Click on your Profile located in the top right-hand corner

Step 2 - My Account

  • From your My Account page, select Shopping Trips

Step 3 - Locate and select the Shopping Trip visit and submit your missing claim

  • On the Shopping Trips page, you'll see 2 filtered views to review your visits:

  1. Earnings - this is where you'll see a list of all the cash back you've earned towards eligible purchases for your FlipGive team(s) and Personal Account.

  2. All Shopping Trips - this is you will find every visit you've made for online shopping, gift card purchases, and in-store shopping (the US only) - even the ones where you didn't buy anything. Think of it as the browser history of your FlipGive account.

Step 4 - Create a claim and confirm your purchase info

  • We need your order receipt to claim your cashback from the retailer for review. Before we can do that, we need to sure you're submitting your claim for the correct shopping trip.

Step 5 - Send us your order confirmation

  • On the next screen, please provide the order number and subtotal (price before taxes and after discounts).

  • Next, copy the unique e-mail address created for your claim

  • Locate your order confirmation email from the email account the purchase was made and send the order confirmation e-mail to the unique address given to you in the previous step

  • After you've forwarded your order confirmation, click on 'I have forwarded my email' :

  • The system will then check the ensure it's been received on our end inbox.

  • When it's been received successfully, the button will become clickable to Submit Claim.

Thanks for submitting your claim!

It will take 5-7 business days to review your claim. We will be in touch via e-mail with our response or any questions we have.

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