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FlipGive Shop FAQs
FlipGive Shop FAQs
Frequently asked questions about the FlipGive Shop App.
Alam Song avatar
Written by Alam Song
Updated over a week ago

Q: How much time will it take to setup?

It will take you a few minutes to create or join your team and get familiar with FlipGive, but it’s a cinch from there! Just remember to visit FlipGive first anytime you shop.

Q: What's the catch?

There is no catch! Retailers pay FlipGive a commission whenever you shop with them via our app or website, then we share that commission with you.

Q: What products can I buy?

Whatever you want! Shop as usual and purchase the things you already need - it’s as simple as that. See our complete list of brands.

Q: Is there any cost to FlipGive?

Nope - it’s absolutely free!

Q: Do I have to pay more when I shop via FlipGive?

Nope! In fact, you often pay less as we share deals and exclusive promotions with you.

Q: Can I still access sales or use coupons and promo codes?

You sure can! Just be sure to use only what’s shown in the yellow ‘Deals’ banner when you click a retailer's link. If you don’t see a deal listed, it may void your cash back.

Q: Do I have to sell anything?

Never! You and your team shop for the things you need. We’re just as tired of bake sales and car washes as you are.

Q: How do I earn with FlipGive Shop?

There are three ways to earn on FlipGive Shop!

  1. Shop online - online shopping trips made through your team page, Shop App, or with FlipGive Max will earn you cash back. By clicking through from your page/app and making a purchase at the retailer's website, they will inform us of the purchase and credit the cashback portion listed in the app to your team account. Additionally, you can download FlipGive Max on your Chrome, Safari, or Edge browser to be reminded to shop without having to go to the FlipGive website!

  2. Digital gift cards - buying a gift card for personal use or as a gift and can be redeemed immediately for use online, in-store, and at establishments like gas stations, grocery stores, and restaurants.

  3. In-store - you can also link a payment card and earn for in-store purchases by activating a participating retailer's offer and using your linked payment card as a payment method at checkout. (available to US only)

Finally, you can share your team page link with supporters - they can also shop and help your team earn or they can make a donation to your team!

Q: I submitted my claim/wrote to Customer Support but haven't heard anything back.
A: Following the retail season, this is when the FlipGive elves are scurrying to get back to all of our customers as soon as we can. With a higher than normal volume of requests/claim submissions, please expect up to 5 business days to hear back from our team. If you need immediate assistance, please contact our Customer Support team at 1-855-583-2510, available by chat or phone Monday-Friday 9 AM-8 PM EST and Saturday-Sunday 9 AM-5 PM EST.

Q: Am I supposed to submit a claim for every single visit I see on My Activity page where it says 'claim'?

No. The My Activity page is where all the visits you've made through FlipGive gets tracked. It's similar to a browser history, you could call it the FlipGive shopping history! Each retailer issues cash back at different times, while some might give back after 24 hours, some might give back after 3 days. Once the allotted time has passed, the claim option will appear. You only need to submit ones for which you did NOT receive cash back for. 

Q: What is the wait time I should expect once I withdraw my funds during the Holiday season?

With holiday shopping hitting it's peak, many customers are making large purchases, along with various returns. The clearing period for all funds from online shipping during the off-season is 14 days. However, during the holiday season, it's extended to 30 days. This is to accommodate instances where a user makes a purchase, earns funds, withdraws their funds, and returns their initial purchase. The temporary 30 day holding period will returns to the original 14 days on February 1st, 2023.

Q: I'm noticing minus dollars earned in my team weekly emails/funds tab. Is FlipGive taking money away?
This is an important question and one that would raise the hairs on my neck too! The simple answer is, returns! Normal shopping behavior includes returns and exchanges. When returns or exchanges are made from yourself or any of your teammates, the cash back earned for that item will also get reversed. Visit your funds tab and you can see which ones were affected.

Q: I don't think I received the full cashback amount for my purchases.
Please note that whenever you see the communication of 'up to X%', it means that X is displaying the highest give back for that brand. Meaning, depending on what category your purchase falls under, it may give back less. For any brands displaying 'up to X%', you will be shown a list of exclusions to show you exactly what categories give back what amount. 

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