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How do gift cards work?

Learn about the FlipGive Wallet and Redemption details

Alam Song avatar
Written by Alam Song
Updated over a month ago

Digital gift cards are the quickest and easiest way to maximize your earnings to earn on everyday essentials.

Important details to keep in mind:

  • FlipGive is an authorized third-party gift card reseller

  • Gift cards can be printed and redeemed like a physical gift card (**redemption methods may vary by retailer).

  • Gift cards can take 4 hours to deliver (Large orders may take up to 24 hours for delivery).

  • Gift Cards are final sale and to be treated as cash and are non-refundable

  • Gift cards that are purchased with the Gifting option to a recipient will not be shown in your FlipGive wallet

  • You cannot have multiple gift card recipients within the same transaction. This means, that if the gift card minimum quantity is 2x$25, you cannot send one to a recipient and the other to a different recipient

  • You will always be sent a digital receipt from your gift card transaction to the email linked to your FlipGive account detailing the retailer, the amount, and the last 4 digits of your cc used as payment.

  • The balances on reloadable gift cards are auto-updated every time you open the gift card in your FlipGive Wallet. All other balances on gift cards need to be manually updated upon each usage. To verify the balance on your gift card, please contact the retailer directly or check their website's gift card balance checker linked to the redemption details of the gift card.


How to purchase a gift card:

  1. Reviewing the Terms & Conditions

The redemption instructions along with the terms and conditions vary by retailer. This means it's very important to fully review these details before you complete your order. Gift cards are final sale, and are not eligible for refunds or exchange. Once you've selected the gift card of your choice, simply click on 'Pay $'


3. Next, complete the required fields on the Order Summary page and click on 'Pay $'.

  • During this checkout process, you may be prompted to confirm your order via text or email for security purposes.
    **If you need to update or change the phone number to which this verification is being sent, please contact your bank or cc provider directly. This number is attached directly to the account being used for payment.

  • If you see the 'Your order is processing' page after clicking on Pay, simply stay on the page until your order updates automatically or refresh the page after one minute.


  • If you see the 'Thanks for your order!' message, your gift card order is complete and is available for use in your FlipGive wallet immediately.


  • If you see this page 'Just a moment...', that means the card you ordered is taking a bit longer to process.

  • You can choose to wait and your gift card will be made available to you within 24 hours

  • If you need the card right away you can choose to cancel the order. If canceled, a charge may appear as an authorized payment as a pending charge on your credit card statement, it will drop on its own within 7 days.

**If you don't make a decision, your order will be automatically canceled within 10 minutes of inactivity.

Shop 2.0 & Cloud – Figma 🔊 2023-02-03 at 4.20.57 PM

  • Once you complete a gift card order you will always receive a confirmation email that includes the following details: (be sure to check your Spam and Junk). Gift card order confirmation emails also serve as official receipts.

  • The amount earned toward the purchase and team-supported

  • Total order amount

  • The last 4 digits of the cc used

  • Date of purchase

  • Gift card brand


Other FAQs

How do I access/view my gift card?

  1. You will receive a confirmation email with a link to your gift card in your FlipGive Gift Card Wallet.

  2. Click on the Wallet tab on your FlipGive Shop page


My gift card balance is $0, where are the rest of my funds?

It’s important to note that the balance of gift cards in your FlipGive Gift Card Wallet needs to be updated manually after each use. Regular gift cards do not update their balances automatically. If you've used the card since its purchase, you may have forgotten to update the balance. 

 

The most reliable way to check a card's balance is by contacting the retailer directly through their website or customer support. Please rest assured that our system always verifies the balance on a card before it's sold, so you will never receive a card with a $0 balance.


I purchased a gift card but no longer want it. How do I get a refund?

Gift cards are final sale and cannot be refunded or exchanged. This policy is in place because once a gift card is sold, the code and pin become exposed to the recipient, rendering it impossible for it to be resold.


I bought a gift card but am not seeing it in my FlipGive Wallet, where did it go?

If you purchased a gift card for yourself, it will always be delivered to your FlipGive Wallet. You can access your wallet on the web at www.flipgive.com or through the FlipGive app. Please make sure you are logged into the same account or email that you used to purchase the gift card. To check which account your FlipGive account is under, go to the My Account section and select My Profile.

 

Please note that gift cards sent as gifts to another recipient will not appear in your FlipGive Wallet.

If you have any other questions about gift cards, contact our Customer Support team at [email protected].

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