Q: I've noticed that my team's total earned amount went down this week, what happened?

Returns and exchanges are natural shopping behaviour that we all make once in a while. When an item included in the transaction you made through FlipGive is returned, the cashback you/your teammate earned for that purchase will also be refunded. The negative amount you may be seeing could be a return/refund/exchange made by someone on your team. 

Q: I don't want to lose our on my earnings, but I do need to make an exchange

If you need to exchange your item, we encourage folks to make a refund and to re-purchase their item(s) from their FlipGive team once again. This will create a new tracking for your transaction and give you the chance to earn the original cashback earning back. Of course, please be mindful that the give back amount may have changed from the original purchase.


If you have any further questions, please contact our support team by chatting with us on the bottom right corner or emailing us at [email protected] 

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