I'm missing online shopping earnings. What do I do?

If you made a purchase on a brand's website by the Earn By date (which is noted next to the shopping trip in Order History > Shop Online > All Shopping Trips), and earnings do not display after this date, you can submit a claim by clicking the Claim button next to the transaction. 

Note that purchases made with rewards, loyalty points, or third-party coupons and promo codes may void eligibility for online earnings.  

For online purchases like hotel bookings, travel, car rentals, and ticket-related transactions, online earnings may be issued up to 2 weeks after the stay or event has been completed.