If you've received a message that your claim has been denied, there could be one of four reasons.

1. A coupon code was used outside of what is offered through FlipGive.

The coupon codes we list on the site are the only ones that are sure to work with the cash back offer. If there are codes to use, they show up on the yellow band by the 'Shop Now' button.

2. The date of the shopping trip on this claim does not match the purchase date in the order confirmation email.

Check your receipt! The date needs to be on the same day (or at least slightly after) the visit recorded from FlipGive. You'll see it on the left side on the 'My Activity' menu.

3. The item purchased was on the retailer's exclusion list.

At the bottom of the pop-up window (below the coupons) you'll see if there are any exclusions to the offer. If you click through and buy one of these things, you will not get cash back.

In this example, if gift cards from Walmart were purchased, or the order was done for in-store pickup, the order would not qualify for cash back.

4. Loyalty points or rewards cash was used to to pay for a portion of this purchase.

Using a points program (like ScoreCard, or Fan Cash, or similar) will disqualify you for cash back. You can still collect the points, you just cannot spend them and earn cash through FlipGive at the same time. 

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