We understand how frustrating this can be and we want to ensure you get all your eligible cashback for your purchases.

  1. Please send us a photo/copy of your receipt from your in-store transaction to [email protected]. We'll need this to verify the following details for our merchants:
    

  • the last 4 digits of the card (to verify that a linked card was used)

  • for debit cards - transactions must be run as Credit, if a pin is used, the transaction will automatically become void

  • the exact location of the store (to ensure it is a participating and listed location)

  • was the offer activated prior to completing the transaction (if an offer is not activated prior, by default your transaction will only earn 1%), or return $0

  • the earnings amount are based on the subtotal (before tax and tip) and not the total listed on a bank statement

For these reasons, we do require a review of the in-store receipt. Thank you so much for your patience and understanding!



Here are some other important details that can impact your in-store transaction eligiblity.

1. Linked payment cards for in-store purchases cannot be linked with any other Rewards Program.

If your card is already linked to any other rewards program, your in-store earnings will automatically become void on FlipGive. This is because the earnings have already gone towards another linked rewards program.


2. Did you link your Payment Card before or after you made your purchase?

Your linked payment card must be linked before making any qualified purchases in-store in order to be eligible for cashback. Any qualified purchases made before will not be eligible for cash back. All activated offers can be tracked/viewed from your Shopping Trips page.


3. Is the merchant you shopped with participating in our Card Linked Offer program?

In the app, click on the ‘Nearby’ tab to discover the participating merchants near you where you can earn cash back for your in-store purchases. You can search by location, or by retailer.


4. Did you use a PIN number when using your linked payment card?

If you're using a debit card, the transaction MUST be run as a credit. Using a PIN will automatically void your transaction from cashback on FlipGive.

If the reasons above do not apply to you and you are still missing cashback for a qualified purchase you've made with a linked card at a participating merchant, please contact our support team at [email protected] . You will need to send a photo of your receipt so please make sure to have that handy!

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